Return and Cancellation policy

1. Returns for Damaged/Incorrect Items (Free of Cost)
Products can be returned or replaced within 7 days from the date of delivery in case of a damaged product, delivery of an incorrect size, or wrong/incomplete items. These returns and replacements are done completely free of cost — including return shipping — since the error is on our end. It is necessary to share a video while unpacking the product as evidence of the issue.

2. Change-of-Mind Returns (Return Shipping Fee Applies)
If you’d like to return a product for reasons other than damage or a wrong item — for example, you no longer want it — you may do so within 7 days of delivery. Since we currently offer free shipping on all orders, a return shipping fee of ₹100 will be deducted from your refund for change-of-mind returns.

3. Exchanges
Exchanges (same or different product) are allowed and remain free of return shipping charges — so if you’d like a different size or style, we recommend requesting an exchange rather than a refund.

Payment Refunds will be done using the same channel used at the time of booking the order, and in case of COD, the customer needs to share bank details with us to initiate a refund. It is recommended that customers review the Terms and Conditions available at https://etinika.com/terms-conditions/.

Return Intimation: You can either use our website or email us at support@etinika.com within 7 days from the date of delivery. The details of the return including Order ID, date of product received, and reason for return should be shared with Customer Support by email.

Guidelines for a valid return:
Original tags should be retained and returned.

All products sold on ETINIKA are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy steps: email us at support@etinika.com

Please note that the complete order needs to be cancelled. We do not accept partial order cancellation requests.

Refund Policy
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited to the account used for order payment between 4–8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

Mode of Refund
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of cash-on-delivery (COD) orders, a refund will be done through NEFT.

We require product images and tags in the below-mentioned cases:

  1. Defective product received – Only product image required.
  2. Wrong product received – Both product & tag image required.
  3. Wrong size received – Both product & tag image required.
  4. Unhappy with colour, i.e. faded/blurred – Only product image required.
  5. Product different from website/doesn’t look same – Only product image required.
  6. Incomplete order received – Only tag image required.