FAQs

We process orders after you place them. But you can still change or cancel your order within 24 hours of placing it if it hasn't shipped yet. Get in touch with our customer support team right away if you need to make any changes.

After you place your order, you'll get an email with the specifics. We'll send you a tracking number when it ships so you can track your delivery. You can also sign in to your account and look at your order history to see updates.

You can cancel your orders within 24 hours after placing them. We can't cancel your order if it has already shipped. Reach out to our customer service team as soon as you can if you want to cancel your order.

We will send you an email if an item is not available after you have placed your order. We will provide you with a full refund, an exchange, or the option to place a backorder for the item We won't charge you for out-of-stock items until they ship.

You can place an order as a guest. Creating an account lets you track orders, save shipping information for future purchases, and get special offers.

Contact us right away if you notice you've entered the wrong shipping address. We might be able to update the address if we haven't processed the order yet.

Although we are committed to sending you the correct item but if the product does not match the order placed, please contact our customer service team within 2 days of receiving your order if you received an incorrect item. We'll help you set up a return and send you the correct item for free.

We are unable to add items to an order once you have placed it. If you would like to add additional items, you will have to place a new order.

When we ship your order, you'll get an email with a tracking number. You can use this number on the carrier's website to see your delivery status.

If we haven't shipped your order yet, we might be able to update the shipping address, subject to the applicable charges. Contact our customer service immediately if you need to update the shipping address for your order.

 I'm sorry, we do not offer shipping to other countries. Our shipping services are currently available only within India. Please inquire if you have any further shipping questions.

We accept several safe payment options. You can use credit cards like Visa, MasterCard, or American Express. We also accept payments through PayPal, Apple Pay, Google Pay, and other reliable online methods. Choose your preferred payment type when you check out.

Yes, it's very safe! We use a technology called SSL encryption to keep your payment details secure. Your credit or debit card information is processed through trusted and secure payment gateways, ensuring your data stays protected.

Unfortunately, you can only use one payment method for each order. During checkout, you can choose from the payment methods we provide.

Payments may not go through for a few reasons, like wrong card information, not having enough funds in your account, or issues with your bank. Make sure your payment details are correct and that there aren’t any blocks on your card or payment method. If the problem keeps happening, it’s a good idea to contact your bank or whoever provides your payment service.

- If you qualify for a refund, we'll return the money to the payment method you used. The refund should show up in your account within 5-10 business days, depending on your payment provider.

To see your past payments and invoices, log into your account and go to the Order History section. If you shopped as a guest, you could get help from customer support.

We’re happy to accept returns within **5 days of delivery**. Just make sure the products are unused, unwashed, and have their original tags and packaging. Feel free to try them on, but please keep everything in a sellable condition.

Absolutely! You can exchange items for a different size or style, as long as they’re in stock. Just raise an exchange request through **My Orders** or reach out to our support team.

Simply log in to your account, to **My Orders**, select the item, and click on **Return/Exchange**. You can also drop us an email or message our support team for assistance.

Once we receive and inspect your item, we’ll process your refund within **5–7 business days** back to your original payment method or as store credit.

Order changes and cancellations are only possible **before it ships. After it’s dispatched, you’ll need to return the item once it arrives.

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